# Technical Support

There are three levels of technical support assistance available from Flite Software NI Ltd. Level 1: Product Training. Training courses are held at customer sites. The standard offering is a two day course covering a blend of liquid and gas flow theory, software training and advanced modelling techniques. We then roll all these facets together to model real world systems applicable to the customer's industry. We also take sample systems which have various errors and work through each to find an acceptable solution. This ensures users have a thorough understanding of the best approach to take when solving a given system. Note, all courses are tailored to individual customer requirements and as such, training is also provided for two phase flow and slurry flow systems. Training Course Testimonial "FluidFlow has been instrumental in designing pipeline systems for Lycopodium Minerals Canada. The training provided was succinct and effective in familiarizing the Engineers with the software. Well organized training literature and actual industrial systems solved during the course continue to benefit our engineering team". Zuned Shaikh, Mechanical Engineer, Lycopodium Minerals Canada. If you would like to check the availability of a training course for your organization, contact us at: Telephone: Int. +44 2871 279 227 Email: support@fluidflowinfo.com Level 2: FluidFlow Engineering Consultancy. Flite Software NI Ltd offers a specialized engineering consulting service through our in-house engineering department. All our staff members are experienced Chartered Engineers with an exceptional depth of industry experience. This level of experience together with extensive product knowledge promotes efficient system design combined with a practical design approach. We pride ourselves in developing energy efficient solutions and delivering technical excellence on all projects, no matter where in the world they are located. If you are under time constraints and need a full system designed or are experiencing difficulty optimizing, troubleshooting a system, contact us at: Telephone: Int. +44 2871 279 227 Email: consulting@fluidflowinfo.com Level 3 -Technical Product Support. Technical product support is available to all FluidFlow users with an annual Software Assurance policy. Technical support includes advice and tips on resolving any installation problems, resolving queries on using specific product features and resolving any modelling issues. Organizations with an existing Software Assurance policy can download the latest maintenance releases of FluidFlow from our website. You can also keep up to date with FluidFlow news and webinars through our website. Visit our website at: http://www.fluidflowinfo.com Technical Support Testimonial "Once again, I cannot begin to tell you the appreciation I have for your detailed answers and effort in my assistance in understanding FluidFlow". Gilbert Martinez, Mechanical Engineer, Alliance Engineering, U.S. If you require technical product support, contact us at: Telephone: Int. +44 2871 279 227 Email: support@fluidflowinfo.com